Support

Take a look at our Frequently Asked Questions below or contact our training team for support and advice.

Support Team

Get in touch with any questions or schedule a quick discovery call.

Telephone
+44 (0)1752 686890

Email
hello@coaction.org.uk

3 Admiral's Hard
Plymouth
PL1 3RJ


Frequently Asked Questions

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Our training is aimed at professionals in the construction industry and you will need a working knowledge of construction systems and design, an ability to read plans, and a basic understanding of maths and Microsoft Excel.

You may find these videos helpful to familiarise yourself with the level of maths required:

  1. Rearranging Equations video
  2. Transposition (Rearranging Equations) Introduction

There are no prerequisites but training is aimed predominantly at construction professionals working at a supervisory level.

There are no prerequisites. The training is aimed at construction professionals working at a supervisory level.

Our are recorded but we don't share recordings as standard practice - in our experience, the best outcomes happen when you attend all live sessions. However, if you are unable to make a session due to exceptional circumstances please contact the Operations Team to request a recording link.

See our Terms & Conditions here.

This training is offered directly by the Passivhaus Institut only - find out more here

Yes, you must have your own individual copy of the PHPP software, required to register for the Certified Passivhaus Designer exam. This is not included in the course fees and can be purchased directly from the AECB.

Yes, all 3 session are compulsory to complete the course.

Yes, we offer a 10% discount on groups of 3 or more booked on the same course, applied automatically at checkout.

You need to renew your qualification directly via the Passive House Institute. You can find out more by reading our Renewal Guide here.

You will have access to the content on our E Learning platform for a year from the date of enrolment.

Yes, our courses are online although please check if the session times work for you (we work to GMT). For printed course manuals you will incur an additional fee for overseas postage.

Where possible we will offer an alternative study plan to suit your availability, please get in touch to discuss this further.

No. The exam is optional.

Our course is supported by EBS, suppliers of Passivhaus-approved tapes and membranes. EBS send a complimentary insulation tape sample pack to each of our Certified Tradesperson and Designer course participants so that you can familiarise yourself with typical materials and their properties.

No, this requires a separate qualification. Read more about how to become a Passivhaus Certifier here.

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